Full Value Van Lines

WARNING TO FUTURE CUSTOMERS

My experience with Full Value Vanlines has been extremely concerning.

Before booking the move, a sales representative confirmed in writing that I was approved to pay the entire balance with a credit card. I relied on that representation when agreeing to the move. Their own contract also states that credit cards are accepted (with a surcharge).

However, after my belongings were picked up and already in the company’s possession, I was suddenly told that credit cards were not accepted and that I had to pay using cash or Zelle instead. My belongings were being withheld until I used one of those payment methods.

The driver, and the Manager Derrick, was also extremely rude and unprofessional when discussing the situation and made no effort to resolve the issue or honor what had already been agreed to in writing.

Changing payment terms after a company already has a customer’s household goods puts customers in an extremely difficult position and raises serious concerns about how this company operates.

Because of this situation, I am documenting everything and filing formal complaints with the Federal Motor Carrier Safety Administration and the Ohio Attorney General’s Consumer Protection Section.

I strongly recommend that anyone considering this company be extremely cautious and make sure every payment term is honored before allowing them to take possession of your belongings.

Move size: 2 Bedroom Home Service cost: $1500

Full Value Van Lines exceeded my expectations. Communication was clear and responsive, even when my plans changed more than once. On moving day, a few unexpected issues came up, but the team stepped in immediately, coordinated with building management, and made sure everything was completed the same day. The movers were professional, organized, and worked quickly. They carefully wrapped and protected my furniture and handled pickups from two separate locations without any difficulty. I am very glad I chose Full Value Van Lines and would absolutely hire them again.

Move size: 3 Bedroom Home Service cost: $4920

Full Value Van Lines truly impressed me. This was the first time I hired professional movers, and the experience could not have been better. The team was patient, accommodating, and extremely careful. They safely moved my 100-year-old piano down a very steep staircase with remarkable skill. Everything was packed and transported thoughtfully. There were no hidden fees, and all details were explained clearly upfront. An affordable, honest, and highly professional company. I am incredibly grateful.

Move size: 3 Bedroom Home Service cost: $5920

I worked with Full Value Van Lines on a particularly challenging job involving a heavy fiberglass float tank. From start to finish, the team showed exceptional coordination and expertise. The move required navigating tight stairs and structural adjustments, and they returned multiple times to ensure the job was done correctly and safely. Their experience and dedication were evident throughout the entire process. I am extremely thankful for their professionalism and persistence. For complex or difficult moves, Full Value Van Lines is the team to call.

Move size: 4 Bedroom Home Service cost: $6854

Absolutely phenomenal service from Full Value Van Lines and worth every penny. This move marked a really special new chapter for my husband and me. We had been planning it for a long time, and while we were excited, the idea of packing and relocating everything felt overwhelming.

From the first conversation, the team made us feel completely at ease. Amber was responsive, organized, and professional throughout the entire process. On moving day, Spikes, Marlon, Brandon, and LaBrandon showed up ready to work. Since this was our first time hiring movers, we did not know what to expect, but they handled everything with confidence and efficiency and told us to relax while they took care of it.

They worked quickly without cutting corners and treated our belongings with care. We even stepped out to grab lunch together, and they still completed the entire move in one day. That level of dedication really stood out.

It was honestly a little sad to see them go because the experience was that smooth. We would absolutely use Full Value Van Lines again and recommend them to anyone planning a move. 10 out of 10 experience.

Move size: 2 Bedroom Home Service cost: $4650